“Morson show such willingness to understand our briefs, down to the finest detail, and advise us correctly on how to approach our varying recruitment needs. Since working together, we’ve welcomed higher quality candidates into our ranks, have a streamlined process and have made major time and cost savings.” – Ian Holcroft, procurement director for Murphy

Continually in need of the industry’s most skilled labour to support its own teams and meet sophisticated specifications for projects across rail, energy, natural resources and other sectors, J Murphy and Sons required greater control over its contractor workforce to achieve costs savings and improved governance. Having never had a dedicated contingent recruitment partner in place and regularly spending millions of pounds a year on hiring, it went out to tender to source an expert that could create a more efficient strategy.

Process overhaul

Overseen by its procurement team and supported by the rest of the business, a selection of recruitment providers were invited to tender for a two-year contract with Murphy. Specifically, Murphy was looking to interface with a technical specialist who truly understood the objectives and particular skillsets required for each of its available roles.

With extensive experience in engineering, construction, rail, highways, and other technical industries, Morson Talent acts at a strategic level to understand a business’ overarching objectives so that it can deliver suitable skillsets from a talent perspective. Doing so avoids rogue spend, and by providing a dedicated point of contact, clients achieve increased control in the hiring process and improved visibility from their recruitment partner. Demonstrating this, and having access to the industry’s best candidates, Morson was appointed to the role as a managed service provider (MSP).

Tangible success

Over the last two years, the partnership has prospered to the extent Morson’s recruitment provision has contributed to Murphy’s delivery, growth and success in the market.

Charlotte Mainwaring, client services manager for Morson Talent, who works as lead for the partnership with Murphy, said:

“The insights we provide to Murphy, especially around candidate attraction, go into shaping how they win work. We understand the most intricate details about their field and work proactively to mitigate the industry’s skills shortage by building a talent pipeline that aligns with Murphy’s bid pipeline, to ensure we’re agile and able to react quickly. This enables Murphy to see the true value in what we do – even when it’s experiencing peaks in demand, there is suitable, specialist talent available.

 

“We’ve worked hard to build close relations with Murphy’s hiring managers and today, our relationship runs through the veins of the company. Every hiring manager knows our dedicated team on a first name basis, and while I represent Morson, I feel very much part of Murphy’s team. I’m the connection between the client and Morson’s consultants who know the account inside out, and we all work together to achieve success.”

Ian Holcroft, procurement director for Murphy, said:

“Our relationship with Morson is a true partnership; we work in tandem together to overcome the recruitment challenges our business faces.

 

“Morson demonstrated from the start of the implementation phase how hands-on they are and since then, they have provided high quality people to suit our contingent needs. We’re connected with people at every level of Morson’s organisation – from company directors through to managers and the admin teams, meaning that no matter our question, it gets answered.

 

“Morson show such willingness to understand our briefs, down to the finest detail, and advise us correctly on how to approach our varying recruitment needs. Since working together, we’ve welcomed higher quality candidates into our ranks, have a streamlined process and have made major time and cost savings.”

Murphy’s future needs

Originally appointing Morson on a two-year contract, Murphy has recently extended its partnership to further leverage the success of the strategic relationship, generate continued cost savings and seek ongoing support concerning future regulatory hurdles.

Continuing its work with Morson will enable Murphy to retain the critical levels of operational knowledge Morson has developed over the last two years and will minimise disruption to its now improved recruitment processes. Morson will continue to work as a collaborative partner, managing risk and providing full visibility throughout the contingency supply while continuing to build on this flourishing relationship.

​If you would like to find out more about our MSP solution and how we can help your organisation cost save, continuously improve, and transform through talent, get in touch with Morson MSP director, David Lynchehaun at david.lynchehaun@morson.com

​Over the last four years, we’ve been able to support Sir Robert McAlpine (SRM) to develop a fully integrated service model that has enabled them to have full control over the contingent workforce they rely upon across their sites. As Coronavirus hit the UK, we adapted our delivery to ensure the business could remain operational against a truly unforeseen challenge, bringing the value behind our strategic partnership into the spotlight.

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Background

Morson partnered with Sir Robert McAlpine in 2017 to develop a fully integrated service model, managing the complete supply chain to ensure SRM benefitted from the best available talent on the market.

By working closely alongside SRM as a true MSP resourcing partner, we were able to develop insight into its project pipeline, which we utilised to extract highly skilled talent from our network within the built environment to effectively set up relevant talent pools for upcoming ventures. These individuals were mobilised seamlessly, from introduction to appointment, within very short timeframes.

Our national infrastructure made us best placed to support SRM in this way, given its needs to quickly dispatch individuals to its sites up and down the country. Through our tailored services, we were able to deliver leading talent, financial control, quality and innovation unlike anything SRM had experienced previously.

However, in 2020, our focus shifted. When Covid-19 hit UK shores and began to threaten the productivity of construction sites across the country, our relationship with SRM went beyond contractual agreement; we worked in a true partnership approach to ensure it could achieve as close to business as usual levels of operation as possible and developed technology and solutions that prioritised the mental and physical health of the SRM team during the most challenging conditions many had ever encountered.

Construction and Coronavirus

In March of that year, SRM, like many other construction companies, had to demobilise large numbers of contractors extremely quickly due to disruptive changes in the environment. To help support clients facing this obstacle, we initially adapted our own business – rapidly but effectively – in order to ensure we could offer a continuity of service to clients. Despite 97 per cent of our internal workforce working from home, we were able to reimagine agreed strategies to focus on creating solutions for clients that enabled them to remain successful.

Having an established MSP in place with SRM, we had visibility of its entire contractor population, which meant we could engage with them efficiently about the overnight impact of the UK lockdown. We played an unequivocally vital role in the communications and processes that were put in place to close sites with almost immediate effect. Within 48 hours of the lockdown announcement, every contractor had been informed of SRM’s updated policy and had exited site, which we made clear was for their own protection, and in compliance with the law.

Over the year, as restrictions ebbed and flowed, we worked synonymously with SRM to remobilise its teams to site. We used our in-house reporting technology to inform senior management of its contractor spend on a weekly basis, broken down by region, to enable it to manage costs for the wider business in a delicate financial climate. Having Morson available for 24/7 support also freed up valuable resources amongst leaders who faced pressure in other business areas.

Having been selected as the official ‘Northern Recruitment Partner’ in REED’s ‘Keep Britain Working’ movement, part of our role centred on redeploying contractors who found themselves out of work, or in suddenly low demand industries, into those which were in high demand or faced labour shortages to ensure as many of our clients as possible were able to sustain their businesses. As part of our MSP with SRM, we were able to recruit and onboard six suitable contractors in less than 48 hours – all of whom were qualified to the senior specialist skill levels required – at a point when resource became suddenly limited. This ensured there was minimum disruption for SRM and enabled the project to continue at pace.

Coordination during continuous change

Throughout our relationship with SRM – but particularly in the year of 2020 and beyond – we have striven to demonstrate that, as a group of people, we go well beyond the scope of services our business offers, making clients and their success our main focus.

Nadeem Mirza, head of resourcing at Sir Robert McAlpine, said:

“In the last 12 months, our MSP with Morson has completely matured. They are fully engaged with our business; they open up new streams to reach candidates, they understand our culture and processes and even with a higher quality of service are saving us hundreds of thousands of pounds each year compared to previous solutions.

When Coronavirus became part of our lives, our partnership with Morson truly came into its own. They achieved in 48 hours what our team would’ve taken at least a week to implement – and they did it when quick action was imperative, never ever making us feel like we were just one of many clients they had to do this for. Our service remained personalised, and we felt a priority, at every step.

The term ‘extension of our team’ is used a lot, but it is certainly the case with Morson. Whenever we made an update as a business, they were amongst the first to know and helped us communicate this to our workforce. It has been a truly coordinated effort at a time when we were so physically removed from one another.

Covid-19 has been tragic, with a catastrophic impact on so many parts of our lives. A positive we can take is that Morson’s actions have helped our relationship to go from strength to strength. I have direct access to Morson’s leaders as well as my account team, and they have made what has been an extremely tough year into something constructive for us.

There is a lot of synergy in how our two businesses are run – that’s what makes it work. I’ve worked with other recruiters who’ve implemented an MSP, but the relationship had no personality. With Morson, I know we have genuine relationships with recruitment professionals.”

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If you would like to find out more about our MSP solution and how we can help your organisation cost save, continuously improve, and transform through talent, get in touch with Morson MSP director, David Lynchehaun at david.lynchehaun@morson.com